When you purchase a High Resolution Digital Image, you will receive a downloadable JPEG file in RGB colour space at 300 DPI, suitable for high-quality printing.

Your purchase includes personal printing and reproduction rights, allowing you to save, copy and print the purchased image as many times as you like for personal use. You can print the image at home or through a photo printing service of your choice.

You only need to purchase each individual digital image once. If you would like multiple copies of the same image, you can duplicate the downloaded file or have additional prints made without purchasing the image again.

Please note: High Resolution Digital Images are supplied as digital files only. No physical prints are included in the purchase.

Purchasing a High Resolution Digital Image includes the right to copy, reproduce and print the image for personal use, but does not automatically grant commercial usage rights. Any commercial reproduction, resale or distribution requires separate authorisation from the relevant copyright owner.

If you ordered a High Resolution Digital Image and have not received your download link within the expected processing timeframe, please check your junk or spam folder before contacting us for assistance.

All photographs are professionally edited in-house after ordering to ensure they are presented to a high standard.

Please allow up to 4 weeks for processing and delivery, depending on our workload.

Digital Image Orders: Once your photographs have been edited, a Dropbox download link will be emailed to the email address provided with your order.

Physical Print Orders: Once your photographs have been edited, they are printed in our studio and sent to your nominated delivery address via Australia Post.

All purchased photographs receive professional editing to ensure they are presented to a high standard. Minor retouching, such as removing temporary marks or blemishes, is generally done by default.

We aim to keep our editing natural and avoid making unnecessary alterations. If you have any specific editing requests or concerns, please include them in the order notes when placing your order.

We will do our best to accommodate all reasonable requests.

If you have made a mistake with your order or would like to request a change or cancellation, please contact us as soon as possible.

We will do our best to accommodate your request. However, changes or cancellations may not be possible once your order has been processed, particularly if physical photographs have already been printed or delivered.

If there is a problem with your order, please contact us so we can assist you.

We accept payments securely through PayPal, including Visa and Mastercard debit and credit cards. A PayPal account is not required to pay by debit or credit card.

If you would prefer to arrange payment using another method, please contact our office to discuss the available options.

Our online photo galleries are generally available for 6 weeks before being archived.

If you would like to order photographs after a gallery has expired, please contact us to discuss the available options. Additional archive fees may apply.

Yes! We may be able to reactivate an expired gallery upon request, or alternatively arrange orders for archived photographs over the phone.

Please note that a small archive fee applies, which is incorporated into the photo prices.

If you would like to order photographs from an expired gallery, please contact us and we’ll be happy to assist.

If you’ve misplaced your event code or are having trouble accessing your photo gallery, please contact us and we’ll be happy to assist you.

Following your school formal, gallery access details will generally be provided through your school or event organiser.

To view your photographs, visit our website and enter your event code in the “Enter Event Code” field at the top of the page, then click “GO”. Enter the password when prompted to access your gallery.

Once you’ve accessed the gallery, you can browse the photographs and select the images you would like to purchase.

To help protect the privacy of students and families, we do not display individual school photographs in our online galleries, only sample photos.

School photographs are available to order through your school’s designated ordering page, using the ordering information provided by the school.

If you have any concerns about your photographs after receiving your order, please contact us and we’ll be happy to assist.

Sibling photographs may be available depending on the school’s photography arrangements and policies.

If you would like sibling photographs taken, please contact your school to confirm the arrangements and make any necessary bookings prior to the scheduled school photo day.

Yes! Studio collection is available by prior arrangement.

If you would prefer to collect your photographs rather than have them posted, please contact our office on 07 3268 1872 to place your order and arrange collection.

We take the privacy and security of your personal information seriously.

Online payments are processed securely through PayPal, including payments made using debit or credit cards. We do not store your credit card details on our website.

Our school formal photography services can be customised to suit your school’s requirements and budget.

We offer a range of photography packages, including prepaid options where students can download their photographs at no additional cost.

Please contact us to discuss your requirements and receive a free, no-obligation quote.